Contact Us

How we can help

Please identify your purchase when asking for assistance, or include a product link if you have not ordered yet. Describe the outcome you need so we can address the request.

Email: support@willowkettle.shop
Telephone: 705-555-5883
Business address: 27 Stormont Trail, 201, Woodbridge, Ontario, L4H 3W5, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).

Useful details

For delivery assistance, tell us the order number and the tracking status you see. For an item problem, describe what arrived and which part needs attention. Share photographs only when useful and keep sensitive payment information out of your message.

Returns and written correspondence

Please arrange returns with us before sending a parcel; the correct return destination is supplied with the instructions. The business address above is available for correspondence. Return information and frequently asked questions explain common next steps.